Notice Period: We require at least 24 hours' notice for any cancellations or rescheduling of appointments. This allows us to offer the appointment slot to other clients who may be on a waiting list.

How to Cancel: Cancellations can be made by calling us at 0508 111188 or emailing us at operations@1111wellness.com. Please provide your name, appointment date and time, and a contact number.

Late Cancellations: If you cancel your appointment with less than 24 hours' notice, you will be charged a late cancellation fee of 50% of the session fee.

No-Shows: If you do not show up for your appointment and have not contacted us to cancel, you will be charged the full session fee.

Rescheduling Policy: If you need to reschedule your appointment, please do so at least 24 hours in advance to avoid any fees. Rescheduling with less than 24 hours' notice may incur a rescheduling fee of 50% of the session fee.

Emergency Situations: We understand that emergencies happen. In the case of an emergency, please contact us as soon as possible. We may waive cancellation or rescheduling fees at our discretion.

Prepaid Sessions: If you have prepaid for a session and cancel with at least 24 hours' notice, you can choose to receive a full refund or apply the payment towards a future session.

Package Deals: If you purchased a package of sessions and cancel one session with sufficient notice, the session will remain in your account for future use.

We understand that there may be extenuating circumstances that prevent you from keeping your appointment. If you believe your situation warrants an exception to our cancellation policy, please contact us directly to discuss.

If you have any questions about our cancellation policy or need to cancel/reschedule an appointment, please contact us at:

• Phone: 0508 111188
• Email: operations@1111wellness.com

Thank you for your understanding and cooperation. We look forward to providing you with the best possible service.